Here is an overview of documents needed to ensure approval according to our banks requirements. Please be aware that not all documents are needed for all industries.  We will minimise the onboarding process as much as we can.

Company Requirements

  • Certificate of incorporation as issued by company registrar
  • Memorandum and articles of association for the merchant issued by company registrar
  • Certificates listing company directors, current shareholders and registered address issued by company registrar
  • Copies of passports for all directors, beneficial owners and authorised signatories signing documents on behalf of company in colour
  • Utility bill for all directors, owners and authorised signers (or a bank statement showing address and name)
  •  3 months of processing history showing refund, chargebacks and general revenue or
  • If start-up, we would require a business plan and a cashflow forecast 
  • Proof of Domain name ownership
  • Last three months of company bank statement or audited financial statements which has to include payment information
  • Local lawyer contact in the country of incorporation

Evidence of trade

  • Supplier Agreements/Invoices if selling physical products
  • License agreements
  • Copy of operating license
  • Rental Agreement/Invoice for rent
  • Active Login Details to review member area (if you have a user back-end)
  • Lab tests of all CBD products (If selling CBD/Hemp products)
  • Call Scripts/Customer Authorization forms for MOTO Sales/Outbound Calls
  • Customer Service Email Address and/or Ticketing System
  • Processing statements or screenshots of current processing history showing last six months of sales, chargebacks and refunds with volumes and counts – If indications of chargebacks an explanation is required with a chargeback reduction plan.
  • Sole Proprietors to show proof of this in form of legal registration document
  • PCI self assessment questionnaire
  • PCI scans done on the website from a PCI approved distributor

Note: All the company documents must be in English. Bank statement and utility bill has to be dated from last 3 months.

Website Requirements

  • Active Customer Service Phone Number (Should be added to the footer or contact page)
  • Terms and Conditions, Privacy, Refund and Shipping Policies (Needs to be added in the footer)
  • SSL Secured Payment Page for online sales (All checkout pages)
  • Company name and address added to the footer